Yesterday was the singularly worst service I think I’ve ever had from an ISP.
Be’s network started suffering from very high packet loss around midday – it carried on until late evening (9 or 10pm).
In all this time, it was impossible to get through to their call centre – not surprising given the scale of the problem. There was no acknowledgement of there even being a problem until midafternoon when something was posted on their forum.
We all know that it’s only human to suffer problems – it is bleeding edge technology after all. What riles me above all other is the total lack of communication to customers.
So, how about it Be, maybe you could put up a status page like every other ISP?