Parceline have got to be the worst courier company I have ever had the misfortune to had dealings with. What follows is the venting of my spleen, having shitted away a day waiting for them:
I had a parcel due to be delivered today (xxxxxxxx) and there have been two of us in all day waiting for it, and taking time off work.
At around 3, I phoned your call centre and was told that the package was definitely out for delivery and that it could arrive any time before 5.
At 5.15 I phoned again – the helpful person tried to contact the driver but without success. The driver’s depot told the CS agent that the driver was still out on his rounds and hadn’t returned.
At 6, I phoned up your call centre again in an effort to find out what was going on – I was promised a call back "shortly" with the answer. I still haven’t had the call…
I tried to phone you at 6.45, but of course, you were closed…
At 7 your online tracking updated to show that you were "Unable to deliver, calling card left" at 3.14 today. This is not true – no-one tried to deliver and no calling card was left.
What am I to do now? Do I take another day off on the off-chance you try to deliver tomorrow?
I expect an email or phone call to tell me that it will arrive before 9am tomorrow.